Last updated: 15th July 2026

REMY ("REMY", "we", "us" or "our") respects your privacy and is committed to protecting your personal information. This policy explains what we collect, why we collect it, how we handle it, and the rights available to you.

We handle personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Where we serve customers outside Australia, we take reasonable steps to meet our obligations in those regions as well.

By using our website, placing an order, or otherwise engaging with us, you agree to the handling of your information as described below.

The information we collect

We only collect information that we need in order to serve you well. Depending on how you interact with us, this may include:

• Contact and identity details — your name, email address, phone number, and delivery or billing address.
• Order and measurement details — the garments you order, your sizing and fitting information, and any preferences or notes recorded during a consultation. This information is necessary to produce made-to-measure garments.
• Payment information — processed securely through our payment providers. We do not store full card details on our own systems.
• Enquiry and correspondence — messages you send us by email, through our website, or via WhatsApp, along with our replies.
• Website and device information — collected automatically as you browse, including your IP address, browser type, pages viewed, and interactions, gathered through cookies and analytics tools.

How we collect it

We collect information directly from you when you place an order, book or attend a consultation, subscribe to our emails, contact us, or browse our website. Some information is collected automatically through cookies and analytics technologies as you use the site.

How we use your information

We use your information to:

• produce, fulfil, and deliver your made-to-measure orders;
• process payments, including deposits and outstanding balances;
• communicate with you about your order, fittings, and enquiries;
• send you marketing and updates where you have chosen to receive them;
• improve our website, products, and service;
• meet our legal, tax, and record-keeping obligations.

We will not use your information for a purpose unrelated to the above without your consent, unless required or permitted by law.

Third parties we share information with

We share personal information only where necessary to run our business, and only with providers who are bound to protect it. These include:

• Our online store and payment processing — our website and checkout are hosted through Shopify, and payments are handled by Shopify's integrated payment providers.
• Email marketing — we use email marketing platforms (such as Shopify Email and Mailchimp) to send updates and marketing to subscribers.
• Analytics and advertising — we use analytics and advertising tools, including Google and Meta, to understand website usage and measure the performance of our marketing.
• Enquiries — where you contact us via WhatsApp, your messages are handled through WhatsApp's platform.
• Fulfilment and delivery — couriers and logistics partners who deliver your order.

We do not sell your personal information.

Overseas disclosure

Because we ship internationally and rely on providers such as Shopify, Google, Meta, Mailchimp, and WhatsApp, some of your information may be stored or processed outside Australia, including in countries where these providers operate their servers. Where information is disclosed overseas, we take reasonable steps to ensure it is handled consistently with this policy and applicable privacy law.

Cookies and analytics

Our website uses cookies and similar technologies to keep the site working, remember your preferences, and understand how the site is used. You can control or disable cookies through your browser settings, though some parts of the site may not function properly if you do.

Marketing and how to opt out

If you have subscribed, we may send you marketing communications. You can opt out at any time by using the unsubscribe link in any email or by contacting us directly. We will continue to send you essential communications relating to your orders.

How we protect your information

We take reasonable steps to protect your information from misuse, loss, and unauthorised access, including relying on the security measures of trusted platforms such as Shopify. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

How long we keep it

We keep personal information only for as long as it is needed for the purposes described in this policy, or as required to meet our legal and tax obligations. Order and measurement records may be retained so that we can service repeat and future orders.

Your rights

You may:

• request access to the personal information we hold about you;
• ask us to correct information that is inaccurate or out of date;
• ask us to delete information, where we are not required to keep it;
• opt out of marketing at any time.

To make a request, contact us using the details below. We may need to verify your identity before acting on a request.

Making a complaint

If you believe we have mishandled your information, please contact us first so we can address it. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The current version will always be available on our website, with the date of the most recent update shown at the top.

Contact us

If you have any questions about this policy or the information we hold, please contact us:

REMY Email: [info@remy.com.au] [301/147 King Street, Sydney, 2000] [0481 708 706]