We charge a flat rate of $[DOMESTIC RATE] for standard shipping on any order within Australia. Express shipping is available and calculated at checkout. You can use the shipping calculator in your cart to see the cost before you order.

International express shipping is $50 per garment. Duties and customs charges are not included and are payable by you on import.

Stock items are dispatched within 2 business days.

Made-to-measure garments are made to order. Expect four to six weeks from your first fitting to the finished garment, and up to a further week if alterations are needed. If you are working to a deadline, tell us early and we will tell you honestly whether it is achievable.

Made-to-measure garments are cut from measurements taken for one person and cannot be resold. We do not accept returns or exchanges on made-to-measure garments where you have simply changed your mind.

Fit is handled differently, and it is handled by us. Alterations to get the fit right are part of the process and are not charged while we are still refining it. If a garment does not sit as it should when you try it on, we will alter it. If it cannot be brought to a good fit, we will remake it.

None of this affects your rights if a garment is faulty or is not what we agreed. See “If something is faulty or not as described” below, which applies to made-to-measure garments in full.

For stock garments, accessories and anything bought ready to wear, we accept returns and exchanges within ten days of the day you receive your order.

To be accepted, the garment must come back in the condition it was sent:

• Unworn, unwashed and unaltered
• Free of marks, damage and odours
• Tags attached, with the original invoice and packaging

For change-of-mind returns the original shipping charge is not refunded, and return postage is at your cost. Where you are returning for a refund, we will deduct return postage from the refund.

We do not accept change-of-mind returns on made-to-measure garments or gift cards.

If a garment is faulty, is not as described, or is not fit for the purpose we agreed, contact us and we will put it right. This applies to made-to-measure garments as well as stock, and the ten day window above does not apply to it.

Depending on the problem you may be entitled to a repair, a replacement or a refund. Where the problem is major you can choose between a refund and a replacement. Where it is minor we may repair the garment first. We will tell you which applies and why.

We pay return postage on faulty garments, and we do not charge a handling or restocking fee on them.